Frequently Asked Questions
Everything you need to know about shopping with Anya Hindmarch US.
What are your shipping options for the United States?
We offer standard and express shipping across the US via DHL and FedEx. Standard delivery typically takes 3-5 business days, and tracking information will be provided once your order has been dispatched from our warehouse.
What is your return policy?
We accept returns on all full-price items within 14 days of receipt, provided they are in their original, unused condition with all tags and packaging intact. Please note that personalized or 'Bespoke' items are non-returnable.
Are duties and taxes included in the price?
Yes, for our US customers, all orders are shipped on a DDP (Delivery Duty Paid) basis, meaning relevant import duties and local sales taxes are calculated at checkout and included in the final purchase price.
How do I care for my Anya Hindmarch leather bag?
To maintain the beauty of your bag, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth to wipe away dust and storing the item in its protective dust bag when not in use.
Can I cancel or amend my order once it has been placed?
As we aim to process orders as quickly as possible, we are usually unable to make changes or cancellations once an order is confirmed. Please contact our Customer Assistant team immediately if you have a specific request.
Do you offer a warranty on your products?
We pride ourselves on exceptional craftsmanship. All Anya Hindmarch products carry a 12-month warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.